Honda Cars India Ltd. — pulling issues

Address:

Vision honda, 6/627/2, NH4, Ollukkara, Mannuthy Junction, Krishnapuram Village, Krishnapuram Village, Thrissur, Kerala 680655, Thrissur, Kerala

I have purchased honda jazz manual petrol engine on february 4th of 2019. When i was driving uphill to my home i came to pause as one vehicle came opposite in the same lane. Then when i tried to take the car from that point the power did not came even in the first gear.

About 10seconds the car wasn't having any motion when accelerator was fully applied. Car was moving backward. I had to pull the handbrake and take the vehicle.

Same thing happened every time i was driving uphill. I thought after first service this problem would be solved. But no change occurred. Every time when anyone drives this jazz uphill same problem persisted and burning smell came due to burning of clutch plate.

Then i again contacted vision honda thrissur, from where i took my car, and informed about this problem. Their executive came and drove my jazz and told me every jazz petrol engine is made like this and we have to burn clutch plate and apply hand brake for moving uphill in small slopes else our jazz will roll backwards and hit any vehicle just behind us. It was amazing to hear that the company have done the mapping to obtain more mileage in such a terrible way that vehicle won't move when once stopped uphill. Glad they didn't tell me to off the vehicle and drive while moving downhill to get better mileage. I was surprised how silly he took the matter.

The same uphill slope was found easy to drive with wagonr, swift, balerno... Etc. Earlier i were using wagonr and i changed to honda jazz because of the class, safety features and performance honda is famous for. I have never expected such a worse scenerio from honda family. Now it's only 820km finished and i'm afraid to go for a trip with my family in my jazz. I don't know what to do with this.
Kindly look into the matter.