Honda Cars India Ltd. — pushp honda kanpur

Address:

Kanpur, Uttar Pradesh

Hi,

I had met with an accident in kanpur and has submitted my honda amaze diesel car no - dl3ccc 3943 to body shop with pushp honda kanpur and i was told that car will be given back to me by next day but it did not happen and i waited for next day for 4 days in kanpur at my own expenses.
However i also informed them that i have a 0 dep insurance policy and they said everything will be taken care off. At time of delivery of the vehicle i was told to pay more than 5000 rs inr under various heads. After continuously telling them that it is a 0 dep policy they did not give me my car back and ultimately i had to pay the entire amount they asked for. Also i was told that once the do comes from the body shop they will refund back my amount if anything was due to me. This was on 03/10/2017. They told me that they will email me the do.
After comming back to delhi its been 20 days since today and after calling them every day they promise to call back in few minutes or tell to check my email but no email is there from their end. After calling them every day from last 20 days i am forced to mention here. I have been speaking to mr shekhar mishra - [protected] and mr sumit - [protected]
My question is - why is it taking so long just to send the do? If anything is not covered under insurance just let me know and since i have already paid for same everything will be all set. Or is it that they have pocketed the entire amount i had paid and now they do not want to send the do and refund back the money as they promised?
Please look into the matter and do the needful.
Emai - [protected]@yahoo.com
Note : i have all the receipts and insurance policy and can send to anybody looking in this matter.