Honda Cars India Ltd. — regarding honda buddy loyalty program

Address:

Ghaziabad, Uttar Pradesh, 201005

1. At the time of buying car and enrolling for honda buddy loyalty program, i was very clearly told by your executive that the loyalty points will be valid for 1yrs and can be used anytime during the year for car service or accessories purchase.

2. The t&c mentioned on your hblp portal is an old one which were applicable for fy 15-16. There is nowhere mentioned on your portal that the same t&c will be valid for next year as well.

3. How the loyalty bonus is with validity period.. A customer who was loyal with honda brand will remain loyal after 6months.

I am really fed up now and don't want to keep communicating with customer relationship team who has some written script to answer customer's queries. And in my case, you people are simply wasting my time... Boss, this is more than 2 months now and i am yet to have a positive response.
This is my last follow up mail to you guys. Post this i will be bound to escalate this to top level.

Thanks