Honda Cars India Ltd. — regarding my excess payment for my honda brio car by the concerned salesman and non - receipt of r/c after the required correction..

Address:

Dhanbad, Jharkhand, 826001

Dear madam / sir,

I am constrained to write before you about my bitter experience while taking a honda brio 1.2 smt car from libra honda showroom, situated at govindpur, dhanbad, jharkhand.

I had purchased the aforesaid car on 30/03/2017 from the above said honda dealer, and my car registration no. Is jh 10 be 1520.

Initially i had given a cheque for car booking purpose of amount of rs. 11, 000=00 on dated 04/03/2017 to a sales person of libra honda, govindpur branch, whose name is mr. Ramandeep singh.

The said salesman had given me the proforma invoice of my above said honda brio car, in which the car on-road price was shown as rs.5, 84, 813=00, and the total price was bifurcated as such: (1) ex-showroom price of my car was rs.5, 39, 919=00, (2) honda assure - rs.19, 996=00, (3) miscellaneous expence-rs.24, 898=00, (4) extended warranty-rs.5, 784=00, (5) rsa 4 years-rs.4, 711=00, (6) zero dep. Insurance policy difference-rs.3834=00, and finally (7) net total price-rs.5, 99, 142=00.

On the car delivery date, i. E., on 30/03/2017, i had given the rest of the payment, as was asked to me to do so, by mr. Ramandeep, and i had given him two cheques and an amount in cash, which i primarily insisted him to take through cheque, but he simply denied and told me that complications & delay in the delivery of the said car may take place.

In the presence of mr. Ishu (Another sales person of libra honda), my brother mr. Partha sinha, and my driver, it was been told to me by mr. Ramandeep singh that an amount of rs.29, 000=00 will be required for the car registration (Included some extra expenses for the registration purpose) and without this the car cannot be delivered to me on that day (I. E., on 30/3/17).

I then paid mr. Ramandeep singh, an amount of rs. 29, 000=00 in cash, as was persisted to me, and the rest of the amount in two cheques. One of the two cheques was issued in favour of libra honda by lic of india of amount of rs. 5, 39, 919=00 (As car ex-showroom price), and the other cheque by me of amount of rs.15, 389=00.

Therefore, the total amount that i have given to libra honda through mr. Ramandeep singh is rs.5, 95, 308=00 [11, 000 (Cheque by me) + 29, 000 (Cash) + 5, 39, 919 (Cheque by lic) + 15, 389 (Cheque by me)].in gist, i had paid rs.5, 66, 308=00 by cheques and rs.29, 000=00 through cash from the total amount of rs.5, 95, 308=00

Shockingly, when i complained about the matter to their delhi customer care no., the dhanbad dealership had sent me mail, in which, i discovered that the ledger account bill that was sent to me for the first time by libra auto sales (P) ltd., govindpur on 06/02/2018 via email, is showing a debit & credit amount of only rs.5, 66, 595=00. Also, a huge difference of amount in car sales (@ 14.5%) amount, which is rs.5, 10, 919=00, but in the copy of the deliver note, provided to me earlier, the car price amount is showing as rs.5, 39, 919=00. This is exactly an amount of rs.29, 000=00 that has been taken excess from me.

Further, what is more surprising, in the offer sheet (Sent me via mail on 6/2/18 by libra honda, govindpur), in which my signature is reflecting, for which i would like to say that my signature has been deliberately taken along with some other signing documents with some wrong intentions and without my proper concerned about it.

I actually have no idea when with a hidden objective they took my signature on that offer sheet page which i overlooked.in addition, neither the sales team of honda nor mr. Ramandeep had informed me about the offers on that period, like free insurance (Rs.16, 000=00).

Whatever papers i had signed on that very moment, was completely on good faith, and i never imagined about the trick played on me by the concerned person.

The said salesman mr. Ramandeep singh told me that he will manage on personal basis to provide me with some accessories like seat cover, body cover, perfume, mat, flap, steering cover, and from the total price of rs.5, 99, 142=00 (As per the proforma invoice) of my said car, he will help me to get a corporate discount of rs.4, 000=00, and the net total amount of the car would stand around rs.5, 95, 142=00.

In my calculation, i have paid an excess amount of rs.28, 713=00 in the total payment (I. E., 5, 95, 308 – 5, 66, 595), in addition with rs.16, 000 (Free insurance) and rs.4, 000 (Corporate discount), as per the offer sheet they sent yesterday via email. Hence, the net refund amount to me will be rs.48, 713=00.

Furthermore, i would like to inform you about another most vital concerning issue, i. E., about my certificate of registration, where due the spelling mistake in my first name (Written as tritha instead of tirtha) and in a place in address part (Written as nayapura instead of nayapara) for which i had returned the original copy of my registration card to mr. Ramandeep singh soon after i received the same.

I had returned the card to him on your libra honda govindpur showroom premises for the necessary corrections in it. This fellow ramandeep had said to me that he had handed over my r/c to some mr. Naresh jee in dhanbad rto office, who is the concerned person for the necessary corrections in my registration card.

Please note: i would like to draw your attention to the scan copy of my registration card that they mailed to me yesterday, where they had forged my signature as receiving. The receiving signature on the copy of my r/c is not my original sign. It is totally a forged signature.

I never denied that i haven’t received the original r/c copy, but as soon as i received the same, i returned the same to your libra honda govindpur branch office to mr. Ramandeep singh for its necessary corrections.

More than 10 months had passed, and with repeated reminders and request from my end, i had asked them to clear my payment bills and to handover my corrected original r/c copy for which i have to faced many harassment & penalties from the traffic administration while crossing the jharkhand – bengal border, but all in vain, and till date i haven’t received the corrected r/c copy from their end, which they are denying the stated facts.

With grave concern, today i uncovered the truth, when they emailed me the ledger account bill & offer sheet, that i had paid an excess amount of rs.48, 713=00 to libra honda govindpur, and the concerned sales person ramandeep has managed to cheat me by doing so.

I look forward for your proper judgement and necessary proceeding in this matter, so that the excess amount paid by me of rs.48, 713=00 to libra honda govindpur, could be reverted to me at an early date and also kindly take the appropriate action for getting my corrected original r/c copy from their end.

Please treat this matter on priority basis and i request your kind self to help me in this regard.

Thanking you and oblige.

Yours sincerely,

Tirtha sinha

C/o late p. Sinha
Manaitand, nayapara,
Dhanbad, jharkhand, pin - 826001