Honda Cars India Ltd. — Regarding problem not solved and not good behavior of staff as well as general manager and supervisors

Address:

Chamba, Himachal Pradesh, 176318

Hello sir,
I have complained approx 3-4 times but no solution has been done for my complains. now this is my last complain regarding my car service from Prakash Honda which is located at pathankot (punjab). This time i visited for the 70000 km service in prakash honda on dated 12/05/2017 at approx 01:28 P.M. and my car was received by the supervisor, he filled his manual form for the service in which i mentioned that there is noise from the front side, kindly make check it from the technician, then they said ok and mentioned in the manual form and after checking they told me at 3.30 P.M that spot rode bush and shocker mount check has to be replaced, then i said ok change it but after changing it will noise from my car will be removed or not, then the technician as well as supervisor will told me that it will be ok after replacing these part. after replacing these part they took me for the trial of the car but the problem was solved till then, after that manager of the department come and again took car for the trial and till it will be approx 6.00 P.M and before they come from trial the another supervisor came and make the final bill that your car is ready and i said that the problem was not solved till and i took the bill and want to clear the details regarding the bill which was provided to me, at that time the supervisor who made the bill will get so hyper that this is the bill and all that you have this and that so hyper and said that i haven't made this and that.after that he called the manager and when manager will start talking and the way he also talked is so in mannered, so at that time i think that if manager is talking like this way then the supervisors will also do the same and after that technician will come with new fault that is we have to change the stearing assembly of your car to remove the noise and when i said them that what are you doing from last 4 -5 hours then they said we will fit your old parts which we have changed. So kindly tell me that where is our fault when technician, supervisor, manager will don't know how to solve the problem then why we should visit your service.
now i request you to please make some strict action because this is my third experience with them and now onwards i'll never ever going to visit honda because of the behavior of the staff as well as not going to prefer the honda cars in my future. Thanking you.
Yours Sincerely
Kuvinder Mahajan
Chairman Chamba Millennium Education Society