Honda Cars India Ltd. — Repair

Address:

Jaipur, Rajasthan

This is just to bring into your notice that so called HONDA is damn poor in serving customer experience. You guys play well enough with Cx emotions, here is my TRUE story: We bought Honda city (VMT model) on 26th August 2015 but by god’s forbid car met with minor accident and has to go to your PINK CITY Honda service station on 31st August 2015. Believe me I was really depressed, it was almost like something happened to any of our family member. My mom couldn’t even accept the truth for 48 hours, finally had to. Mr Jai Prakash took everything and assured that car would be exactly like a new one after getting repaired. Points which you need to focus on: • Please see the attached images of parts which were not even touched by these people • It took 10 days to the brand like Honda to get their fastest selling model repaired. • After so called repairing of the Car, I found lot of misses in car felt broken & cheated after seeing the car • Person who came to drop the car – Mr Ali said that we take rs 500 for washing the Car. Just to tell guys if someone has paid whooping Rs11, 00, 000 why would he mind paying Rs500? • After calling Mr Manager – Om Prakash, this person said washing is free, Sad situation, whom to trust in this case? • When buying honda city from Pink city honda which is again a brand in Jaipur, our salesperson said that seat covers are worth Rs15000, whereas while checking at their service station these people said its Rs7000, another said 7500, third one and final guy said Rs 8000. Whom to trust here? Guys I know there would be hardly action towards my above grievances, but request you not to play with someone emotions like this. We all were so excited to see our car again after whole 10 days but felt weird & heartbroken after seeing the car. Just to update you, we went to VKI on one day ahead just to see the position of Car, Mr. Jai Prakash clearly said that don’t worry you will receive your car in good condition. This kind of behavior was not expected, we wasted our 10 days and gets a reply that please send your car again we will check and do the needful. Wow guys you kept the car for 10 days and still asking to send the car back. My question is how to trust you guys, we bought but I am sure I am not going to suggest your car/brand to anyone. Thanks for giving such a wonderful experience.