Honda Cars India Ltd. — Service and service reminder calls

Address:

Kanpur, Uttar Pradesh, 208001

Dear all,

I'm danish from kanpur, up and i had a honda jazz 2015 registration no: up78 dy8933. I had many issues with your service center owned by pushp honda, kanpur and issues with your customer care numbers.

1: lets start with 121 customer care number: the calls are never picked up before 15 minutes and if the calls our picked up then there are sound issues. I request you to get your customer care executives new head phones! If honda is unable to get it then give me the address, i will ship some good quality head sets.

2: service center: the ladies sitting in your office in the service centre owned by pushp honda starts calling the customers one month prior to service due. If told them not to call or just to remind two days before about the service then they reply in a very rude manner. Calling number is [protected]. I already received 3 calls by now within this month. My car mileage is 13, 000 kms and service due on 20, 000 kms. They say if delayed then the warranty of the car will expire. I just want to ask honda india that is it very hard and fast rule to get the service done exactly a few days before it is due. Hope it does not matter if the car goes for service 3-4 days delayed. Also, last month i visited your service centre for quick check up as i was going for a trip of about 2000 kms. I was asked to pay some amount just for check up even my car is still in warranty! I asked them to provide customer care number to confirm the amount but they didn't provided me any customer care numbers! So is it possible for you to get the numbers listed on the walls of the service centres in case a customer has any complains or want to reconfirm anything with honda india.

Hope to get a reply from you soon and hope the issues are sorted asap!!

Regards,

Danish