Honda Cars India Ltd. — service center damaged my car

Address:	560016
Website:	www.whitefieldhonda.com

I gave my car for service at whitefield honda service center on 11th june 2018.

Its 20th june today and they still are unable to return my car.

Issues:
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When i went in for service, i had told them that my car vibrates a lot and also the pickup in first gear is not as it was earlier. They said they will look into it and let me know what is wrong with the car.

The next two days, i got an estimate for 1.6lakhs with a list of parts to be replaced.

I requested them to not do anything to the car and return it to me in the condition i gave it to them on 11th june 2018.

Now they're telling me that the car is not starting. I have been there on 3 days waiting from morning to about 4pm and this is after them calling us there.

Each of these 3 visits, i was told the car is still not starting. And they're now telling me that they have to replace the distributor and only then my car will be back to working condition.

When i told them that when i gave it to them for service, there was no starting problem whatsoever. To which they agree, but they are now raising their hands when it comes to fixing it.

If they've goofed up something while having the car in their service station, why am i being held liable for the parts which they've damaged?

I have phone call recordings of my conversations with them and also have the job sheet created by the service advisor when i left the car for service. And it has been clearly mentioned about what i described earlier that there is vibration and a pickup problem in first gear. They have written this after duly verifying the car at the time of taking it for service.

Now they're telling me to bear the charges for the parts which they have damaged when the car was in their service station. The distributor they're referring to costs 25k plus taxes plus labor charges. Why should i pay for something that is not my mistake?