Honda Cars India Ltd. — service / excess service charges - honda brv ka05 mu2146

Address:

560100

CAR: Honda BRV
Date:[protected]
Vehicle Number: KA05 MU2146
Owner: R Prashanth - [protected]
Dealer: Magnum Honda- kanakapura

After two weeks, pickup/drop facility was arranged from the dealer on[protected]. The vehicle was picked on time as scheduled in the morning at 7.30 AM. Vehicle ran around 9600 KMS (5000 Kms from last service done)

Problems: Service engineer called up at 10.30 Am and asked about problems if any, I informed him that there is no problem and routine service as per the scheduled check up. He assured that the vehicle would be delivered on the same day at around 4.30 PM., and the cost of the service would be around 7000/-.

Service Engineer(Mr. Lokesh - [protected] ) calls me around 6.30 PM and informs unavailability of driver and vehicle could be delivered only on next day. Spikes charges to 9000/- odd., when asked, states adding tax charges.

My question:

How can you not stick to timing committed?... Inefficient Service

Not informing despite delay in the evening at 4.30.

Quoting charges without adding tax and later doing the same.

unfriendly explanation and behavior.

charging exorbitantly (9000/-) for driving 5000 KMS., & that too giving vehicles without any complaints.

Wondering if the Targets are fixed to your dealers for spiking the bills, as for no reason that charges to go to that extent.

Above has resulted in unsatisfactory experience for owing Honda Car and moreso with Magnum Honda - kanakpura branch for inefficient service .

Thanks & Regards
Prashanth