Honda Cars India Ltd. — servicing issue and overcharging for service car mh12mw2271

Address:

Pune, Maharashtra, 411043

Hi..

This is once again that have to write to honda for service related issues/ over charging at deccan honda in pune, satara road service center, where customer are treated as cash machine, charging customer for a service that is pathetic, unreasonable and charges are so havey that it is like pickpocketing customers. Recently have given my honda city for servicing at the said center, the pickup which is charged now that is 350 +gst was delayed for 45 min and the driver came for the pickup without any employee id card which is not acceptable when you are handing over your valuable car.. No one is in the office to receive the phone to confirm for the pickup staff also tried calling service officer and landline numbers for 15 min before the car was handed over to a unknown person on customers own risk and luck if he will get his car back or is the last time he is seening his car.

After which the customer tourcher starts from car inspection and it is damaged from all the sides and explained it like that the car is very old and all the dents are to be repaired now.. Upon inspection done by driver you are made aware that you cannot maintain this car and do not have expertise to drive honda city..
What ever is informed to driver is a waste of your time as he will not inform the advisor of the service related requirement etc

Advisor is a cross sales officer who starts with you need to do anti rust quotting for your car silencer and under the car.. Need to understand if honda vehical are not done with these basic treatment with the metal or these car are not made for indian conditions. Why this needs to be done additionally...

Then comes the quotation from the advisor for the servicing which always goes above 10k and has 2 things common one is air filter replacement and more then 50% of labour charges on the actual servicing. The thing's which are important is not done or even not informed to us.

This time a new thing which was added
Is your car headlight is damaged... And wiper rubbers needs to be replaced..

We do not know why so much is the focus on other basic things then doing the actual/ required/ mandatory servcing for the car..

When i was finalising honda city i was informed that the servicing cost will not be more then 4 to 5 k.. Which was one of the reason to buy this car.. But i have never paid for any servicing less then 6 to 7 k... This is wrong marketing style.. If you have to make good money from servcing then give good customer service and charge for what is required rather than doing servcing for unwanted repairs at.

The car was taken for servcing around 9.15 am the same was delivered back to me by 5.30 pm on the same day.. The final bill amount which was informed to me was rs 8800 when rechecked the amount was reduced to rs 6085 without any explanation from advisor.. On receiving the car have noticed that the car is not washed or even vacuumed properly the same was informed and shown to the driver at the time of handing over the car he said that i need to speak to advisor, have informed at the time of final billing that i will be making payment by credit card when have to settle payment the driver was not informed by the advisor and had asked for payment in cash only which was hard to manage at the 11 hour but had no option left with me as i were to travel out of pune the very next day and driver was not ready to accept cheque.

One example of good customer service have renewed my car insurance policy in 2017 18 i was give vouchers for external and internal cleaning which got lapsed one month back in march 18.. Have requested service advisor and insurance team to consider as this year insurance ie 2018 -19 is also renewed from deccan honda.. But the same was denied after speaking to senior as well.. If this is what honda service is then this is great and right example.. Also the expired vouchers were retained by the service center..in exchange of the same i was offered wheel balancing which was the only option i had to accept..

Again visited service center on 10 may, met service manager shared feedback.. He was to get back today and even tried reaching him on his mobile phone but he did not received nor called back.. Also wanted to meet mr bafna but was informed that he is out of country..

Issues which needs to be addressed
over and unwanted cost for servicing
proper servicing of vechial.
if appointments timings are given in the morning advisor to be made available to attend the customers, it take more than 30 min to be attended by advisor.
pick-up and delivery charges, do they really required to be levied as the cost of servcing is so high.

Thanks
Saurav

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Md12 mw2271

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