Honda Cars India Ltd. — substandard parts used in honda wrv

Address:

Splendid Motors Pvt Ltd Jabalpur 482002, Jabalpur, Madhya Pradesh, 482001

I have purchased honda wrv in april 2017 after one year the shock ups provided to the tailgate to rest in open position are not working as gate do not remain in open position. Upon asking to replace defective shock ups i have been informed to pay cost of spare. I don’t understand that when shock ups with gate are not subjected to wear and tear how in one year span it gone defective. May please look into and arrange free replacement of defective tailgate shock ups.