Honda Cars India Ltd. — viva honda chandivali - car service issues

Address:

Viva HONDA Chandivali No35, Saki Vihar Road, Opp. Bharat Petrol Pump, Chandivali, Mumbai 400072, Mumbai City, Maharashtra, 400072

After i took the car back home from the service centre post service on 1st oct 2019, i realised after reaching home that the sun film on the tail gate of the car has been badly damaged. See attached photo.

It is annoying that the car was quietly passed over to the customer without informing them of the damage. I’ve sent the photos of the tailgate to the service personnel who attended my car - vikas.

I have been requesting viva honda (Shraddha golatkar) to look into the matter and let me know the cause of the issue but to no avail even after almost a month since the issue was reported.

The service centre did not give enough time to inspect the car as the process is rushed to get the customer signatures - that car is received in good condition and work done (This happens every time after the service). I indeed end up paying even before getting assured that the car service is up to the mark and per my expectations.

Additionally, to my horror i also found the front left tyre completely flat. My home is just 4 kms away from the service centre. Even if it got punctured i would be shocked to see it got so flat. I have been asking viva honda to confirm if any issues were found when the valves and air was checked? However there has been no response to that either. Infact, i had asked for a complete evidence of service they had done as they had charged me 15000 for a normal service for a honda brio car which also they have not given any inputs on.

Apart from this, even the front left headlight has gone dim post the service which also they need to fix but they are not providing any solution. They keep calling back 10 days later with no resolution to the issue i reported.

Honda cars please take a note of the issue as your esteemed image is taking a fall. I’ve been a loyal honda customer for 8 years and have done every single service at honda authorized service centres for best results but this has been absolutely pathetic that honda authorised service centre are so irresponsible and insensitive towards customer complaints.