Honda Cars India Ltd. — worst quality of honda clutch

 
2 Reviews
Tiruppur, Tamilnadu, India
 Arivalagan P on Jan 2, 2019
Hi,

I have been using a honda city i-vtec since 2013 and prior to this i have also owned another older model of honda city. (Include car details like vin number and rto number)

Two months back, i gave my car to sundaram honda, tirupur for a full service insisting them to completely take care of whatever needs to be taken care.

They advised me to replace the entire clutch unit (Replace flywheel, brg clutch rls, bolt flance, flywheel comp, disk comp friction, oil seal) & some other miscellaneous parts as they have worn out.

I agreed upon and they charged me around 60, 000. Rs for the service.

Further to this i double verified with them that nothing more needs to replaced and they said the car is good to go

But right after 3, 500kms from the service has been done., my car gets break-down in the middle of the road without much of any prior ruptures.

Then, i had to tow my vehicle to another sundaram honda, service hub at chennai., where i have completely lost faith over honda.

They now told me that the entire clutch unit needs to be replaced again (A good joke indeed) also very much shocking.

The reason : they have left a bearing unit unattended previously (Which has caused a very new clutch unit to worn out within a mere 3000 kms)

I have raised a compliant against this. They people at the honda service took my car for a toss and are now asking to replace for the clutch parts again.

Was it my fault to check the parts of car., inspite of double verifying the condition of car with the service advisor or is it that the service people at the honda lack proper knowledge about honda cars???

Is this the quality of products at honda?? Why does not my new clutch unit is covered under warranty

If this is the case, then how i can trust honda and how i can use anymore for the long/night drive?

I am never going to purchase a car with honda next time and also not going to suggest anyone as honda is lacking proper service destinations and also highly compromising on standard of quality recently.

Its so sickening when things like this happens again.

Complaint Status


[Jan 02, 2019] Honda Cars India Ltd. customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Many times complain but not changed . Yesterday we submitted issue again but service provider says that it is not in our guarantee. My car is in under guarantee and this is manufacturing issue, so it is company responsibility to change it.

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    Honda Cars India Ltd. - worst quality of honda clutch