Honda Cars India Ltd. — worst service failure

Address:Paragpur GT Road jalandhar, 144401

Dear sir

It seems as if honda wants to prove itself that how worse they can get when it comes to customer service and care.

Now i have started wondering as if, in honda, there is no concept of after sale service and customer management. I earlier also raised the issue in below attached mail but it seems as if my cry fell on deaf ears. I have never even been so much harassed in my life the way i am getting now. Experience with honda and its service staff has completely tormented me.

It was on 7th dec 2019 my car met with an unfortunate accident and the very next day i submitted it to agency for claim. Firstly, it took almost 40 days to get the repairs done, which earlier the staff promised to get the job done in 20 days. You can imagine how much discomfort and hassle i faced due to this time delay. I couldn't commute to my workplace on time, for all those days. My pain doesn't end here, the time when i was suppose to get my car, i received the call from body shop that unfortunately, during the final test drive, the car met with accident and this time it sustained severe damages due to tyre burst. Entire front bumper, bonnet, and back bumper, fandals, for wrecked in this crash. This was so severe that both the back axels got dead due to heavy blow. I just want to know that how a 5 month old tire can get burst and what kind of test drive it was, where no safety measures were being followed. How driver can be so careless to drive so rashly on high traffic road.

My only question is, why should i suffer due to agency's negligence. After all this mess, i urged the staff to arrange the substitue conveyance for me, till the time my car gets repaired, so that my work shouldn't suffer. Instead of doing the needful, people are making fool out of me. This is where i am facing the metal torture as this is the most pathetic kind of service i could ever see in my life. Nothing is being done to ease of my sufferings and pain. Rather staff is so unprofessional that no one is even bothering to respond to my calls.

I have remained way too more patient in every ugly situation, but now i cannot take it anymore. As all these incidents has completely torn me, not only mentally but also financially, due to loss i suffered from my workplace.

Because of all this havoc, that your staff created for me, i will take all this entire issue to consumer court as the value of my car has got completely ruined after this car crash which came out due to shere casual attitude and carelessness of agency. Also the kind of mental sufferings and harassment i have got from the staff, i'll make sure that my legal suit will sensitise the company on service parameters as well.

I am attaching the details of my car along with picture of crash for your perusal.

Car model: honda amaze
Car registration number : pb 36 h 8034
Agency: honda, paragpur, gt road, jalandhar
+1 photos
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