Honda Cars India Ltd. — wrv i dtec vx - map card replaced with jazz and not working

Address:	Chennai, Tamil Nadu
Website:	www.capitalhonda.in

I am a proud owner of honda wrv idtec vx but very much dissatisfied with the service manage behavior on the complaint registered at capital honda meenambakkam. Post 3rd service the map card did not work and i complained about this in 1st paid service (4th service) to jagan service assistant and it was found the card used in my car was of jazz not the one for wrv. It was also said that they will verify and check on this, and with a week i was assured to replace the card in next few days but even post 30 days i did not receive any response and i called up siva kumar, service manager at capital honda and he too dragged the issue for a week and i insisted to give the resolution in a day. I found sudden uturn in his behavior where he said the map card was replaced outside the service center and possibly i (Customer) would have done it and also changed the statement of jagan that this fault was observed just one month before the 4th service and prior to this it was working. I insisted to patch jagan on call to understand the complaint history and he too was clear in in statement that customer complained on the fault from 3rd service not on the last month. For no reason he tried to prove a false statement and never took the pain the understand what happened in service center above this he did not even verify the cctv footage and give me any concrete evidence that this did not happen in capital honda showroom or service center in meenambakkam. I bit agonized with the event and service manager behavior which i never expected from a brand honda. I need help to resolve on this.