Honda — Central Lock+Audio Head Unit not replaced/repaired
Please do not buy Honda cars in India as their promises are not followed or respected after purchase of your car. I have a Honda Jazz 1.2 VX Petrol MT bought in 2018 (just 2.5 years old) from Capital Honda Pondicherry with extended warranty upto 2022 (Std warranty-2 yrs). FYI, I maintain well my car and a loyal customer to them but no respect given to my request/problem.
1. My central lock knob (driver side inside door panel) broke due to poor plastic material and not due to handling error and they did not change it in my extended warranty period. I paid the parts and labour cost (because Service resp. told me it does not cover under extended warranty (covered only in Std warranty) after long negotiation.
2. Audio Unit touch screen started fading at corners and it increases day by day. I reported immediately to Service team in Pondicherry and they repeated the same answer saying "NOT COVERED UNDER EXTENDED WARRANTY". After re-negotiation with (Warranty responsible, CRM responsible+other service team), they removed the unit and sent to Chennai for replacement/repair but no positive response. They returned the unit saying not covered under extended warranty.
All the above 2 problems were OEM defects and not at all customer error/problem. But they wanted me (both Sales+Service) to pay the repair or replacement cost (approx 15000+ INR). I am going to write/share about my bad experience with Honda Cars India Pondicherry Sales+Service Team until my problem is solved.
Conclusion: Never Buy Honda Cars due poor Customer Relationship/Support.
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Honda Cars India customer support has been notified about the posted complaint.