Honda — DigiPAd Replacement

Dear Valued Brand,
I am very frustrated with the system which you follow, nobody is there to answer my query and everyone says that we don’t have any answer for your AVM system. Dealer (Cartec) is saying that you will get it soon. When I am calling to Honda ([protected]) from there Ms. Himani Ujjwal is saying that I can’t help in this we can just share your concern to respective department & as per system and procedure we can’t transfer you calls to senior and they can’t help you and after many requests, she transferred my call to senior (Mr. Rahul Kumar) he was very rude to answer that I will talk to HONDA, I don’t have any period of time for your music system. Really very well answer received by very reputed brand in India.
One more thing Mr. Rahul Kumar doesn’t know his designation. At the starting of the call, he said that I am floor supervisor and at the end of call I again asked then he said that I am a team leader. And said that both are the same position, you are not talking professionally so I need to disconnect the call.

Can anyone help me to get the update of my AVM system. Its been very long time and yet there is no any answer from any of the system.
Car Num – GJ01 HZ 0376
Token Number - W3175
Communication ID - 1-[protected]