Honda — Honda Honda Mobilio-2rd row AC vent- Right Most- Behind Driver Seat

Hi,

I have a complaint,
car details Honda Mobilio: S-Diesel
date of registration : 22/08/2015
engine # N15A11324392
Showroom and Service Center: Sundaram Honda Hyderabad

issue: Honda Mobilio-2rd row AC vent- Right Most- Behind Driver Seat

From the beginning I have this complaint about the 2nd row AC vent right behind the driver side gives out less flow, this was acknowledged by all the technicians who attended to my car have responded saying, they have noticed it on all the other Mobilio models sold.

Now (29th July2021) Sobhan service Engineer manager from Sundaram Honda, Hyderabad is not ready to accept that it is a defect from Honda.

I have been trying to get this fixed from the beginning, and now Sobhan from Sundaram Honda Hyderabad, is back tracking and wants to maintain the stand that this is not an issue and its perspective of the one looking at it and trying to undermine the issue.

Honda should be really proud to be having such people on their dealership lines who cannot accept the facts.

The logic is simple and plain, in 2015 Honda recalled for a fuel return pipe line leak and addressed it, if they can do it, they should also acknowledge this as an issue and fix the problem rather than saying this is perspective based on Technicians like him.

Anybody any suggestions of how to get this fixed rather than fighting it out between the well learned Dealer and Honda Customer Service Manager Shikha pathania, she does NOT have patience to read the email chain before responding.

thank you,
Vivek