Honda — Improper analysis

I have Honda BRV which started smelling heat when driven on bumper to bumper traffic during Dec 2019, capital Honda accessed and said entire clutch needs to be replaced to avoid the smell as the clutch plate and pressure plate turned to blue, they did not find the reason why it happened so. I ended up raising complaint no issue they simply said clutch will not be cover under warranty i ended up paying the Rs.11.000/- for those parts, Pressure plate, clutch plate and release bearing and labor cost. After a year 40 K server done on Dec 2020, by Feb i had faced issue on gear shifting, not able to ### to any gear it was very hard, approached Capital Honda Tanjore, they said it could be clutch issue and i told the history so they said they are going to replace the cover assembly which was not replaced last time, that did not resolved after that they said issue is resolved upon replacing the idler bearing, i test drove it the gear shifting happened but it was not as smooth as it was little hard, I asked was ready to take delivery and while checking the bill noticed the pressure plate was mentioned not cover assembly or idler bearing, asked for clarification the same part is replaced now which was done a year back and what is the guarantee that it will not happen again in a year, they gave concession for the parts and asked me to pay the labor charges alone.
Am not convinced as fear the issue will crop up again as the root cause is not analyzed properly and correct solution is provided.
When i escalate to [protected]@hondacarindia.com, They responded back with the user manual stating clutch is not covered under warranty.
I would like to escalate this to next level to so that Honda really understand what is my issue and address it properly.
There is some issue(may be product defect) which is not addressed properly and am getting into trouble because of that, Instead of listening to be they just ignore me stating it is not covered under warranty.

Thanks,
Senthil