Honda — Poor service from Peninsular Honda Trivandrum, Kerala

Address:

Pensular Honda, kazhakuttam , Trivandrum, Kerala

I am writing to complaint about the inadequate and unsatisfactory service I received from one of your service centers.( peninsular Honda, kazhakuttam, Trivandrum, Kerala)
On 12 July, I dropped my car [honda Amaze and Reg: kL01CG 6161 at your service centre's for inspection and maintenance. Upon receiving the car, I noticed that your team failed to rectify one of the car problems I have earlier reported. that’s there was a sound coming every time in front of wheels side . When contacted by your technical team they said that it’s a bush compliant. He also said that it should be replaced. They told me to come back in a week as they did not have spare stock in their hands. My car is on warranty period. A week later I did not get any support from their side . In the meanwhile again my vehicle was complaint AC has doesn’t work. So this past July 29th I went back to their service center with my vehicle in it. They asked for a full day's check up on the details to find this complaint, so I handed over my vehicle there. The next day, the customer relationship excutive called me from their service center and told me that the cooling coil was a complaint (it’s warranty period) and that they had no spars to replace it. I'm very disappointed with their service and my car is still in their workshop center. Now I understand that Pensular Honda is a service center that does not even stock essential service spares so It will create a bad name for the Honda company in the future.

I want to have good support from Honda.

Enclosed with this letter are copies of the registration card and other related documents for your reference. I hope that will be able to find a satisfactory solution very fast.

With Regards
Mukesh kumar
Tc 36/566
Palkulanagara
Trivandrum
Kerala
India
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