Honda — Product issue MP09XA6933

Address:

Indore

Hi,

I am writing to your company about a problem with my bike (Serial No is-MP09XA6933), a 2020 Hornet 2.0 Model. I enjoyed riding my bike, but also taken good care of it, performing all recommended maintenance, keeping it meticulously clean, not hovering over bodies of water, and not riding recklessly.

Now I began to have front tyre bubbling issue and steering vibration issue above speed of 70km.

In the month of Jan’21 I met with an accident for which I have paid 50, 000, Till few months of accidental repair my bike was running fine but since last 15 days I began to have problem of front tyre bubbling issue and steering vibration issue above speed of 70km, Steering vibration is very high so the chances of accident are also very high.

First I visited Manglam Honda (Indore) for front tyre bubbling and steering problem and they said that there is tyre problem so they gave me a warranty letter and suggested to visit MRF so I visited MRF vendor (Indore), they checked the tyre condition and said that there is no issue in tyre and checked found ok which I have mentioned below.(as per said by MRF Vendor)

1- No Damage in Tyre.

2- No cut found.

3- No Bubble.

4- No puncture.

So they have refused to replace tyre under-warranty.

I again visited Manglam Honda (Indore), they again checked the vehicle and said that there is a bent in alloy wheel but refused to replace part under-warranty and asking me to pay the full repair cost, however my vehicle in under-warranty and there is not fault from my side.

I have attached the tyre warranty letter issued by Manglam Honda by inspection report-rejection letter given by MRF vendor.

Unfortunately, your service has not performed well.

However, I believe that the failure was not due to my fault. It’s a completely product failure so I am asking that the alloy wheel should be covered under-warranty.

I look forward to your reply and a resolution to my problem and will wait till 2 days (for not seeking another level assistance). Please contact me on my phone no-[protected].


I'hv got the vide ticket no. 1-[protected] on Sun, Sep 12, 2021 at 3:55 PM but after that I've not received any further mail or call,

Is this the process of Honda brand ?

If there is not cut, no damage then how can alloy wheel bent, This is completely product failure,

Awaiting for your response.

Sincerely,

Lokesh Meena,

[protected].