[Resolved] Honda — Repair issue created by the workshop | |||
Hi, My car UP16AQ 5471 went for regular service to Ace Honda Service workshop (Naksha Enterprises) located at G25 Sec 11 Noida 201301. This was on 21-Apr-2021. There was a car engine light that needed to be diagnosed. When the car was returned, it apparently underwent service but the car engine light still existed. I returned the car with the driver who came to drop it off. in the next round, it returned with a blinking D light and the reverse gear worked intermittently. It went back workshop again. When it was returned, I was told that reverse gear will work without an issue but the error lights will be there and will require a change in two electronic parts: Electronic Control Module (ECM) and Knock Sensor. Both are estimated to be Rs. 23000, and Rs. 6500 respectively. When the car came back to me, it worked for a week or so but then again, the reverse gear would just not engage. I realized this when I went to market with the car and had to push it back manually. That was embarrassing, to say the least. In the feedback call from the service desk, I duly notified and was assured that it would be acted upon. I got a call on 26-May-2021. It was picked up on 27-My-2021 and is currently in the workshop. Now, I am being asked to shell out the money for ECM and Knock sensor for no fault of mine. The errors got introduced at the time of the repair by Ace Honda. I would like to strongly object and highlight the level of a disservice being done by Ace Honda Noida (also known as Naksha Enterprises). A suitable action is expected from the Honda management and competent authority. Thanks, Akshay Guleria [protected] Was this information helpful? | |||
Jun 6, 2021 Complaint marked as Resolved Honda Cars India customer support has been notified about the posted complaint. | |||
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