[Resolved]  Honda — Repair issue created by the workshop


My car UP16AQ 5471 went for regular service to Ace Honda Service workshop (Naksha Enterprises) located at G25 Sec 11 Noida 201301. This was on 21-Apr-2021. There was a car engine light that needed to be diagnosed. When the car was returned, it apparently underwent service but the car engine light still existed. I returned the car with the driver who came to drop it off.

in the next round, it returned with a blinking D light and the reverse gear worked intermittently. It went back workshop again.

When it was returned, I was told that reverse gear will work without an issue but the error lights will be there and will require a change in two electronic parts:
Electronic Control Module (ECM) and Knock Sensor. Both are estimated to be Rs. 23000, and Rs. 6500 respectively.

When the car came back to me, it worked for a week or so but then again, the reverse gear would just not engage. I realized this when I went to market with the car and had to push it back manually. That was embarrassing, to say the least. In the feedback call from the service desk, I duly notified and was assured that it would be acted upon. I got a call on 26-May-2021. It was picked up on 27-My-2021 and is currently in the workshop.

Now, I am being asked to shell out the money for ECM and Knock sensor for no fault of mine. The errors got introduced at the time of the repair by Ace Honda. I would like to strongly object and highlight the level of a disservice being done by Ace Honda Noida (also known as Naksha Enterprises).

A suitable action is expected from the Honda management and competent authority.

Akshay Guleria
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Jun 6, 2021
Complaint marked as Resolved 
Honda Cars India customer support has been notified about the posted complaint.
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