Honda — Repeated complain and damage made inside the showroom colour mismatch

Hi

Dear Sir,

SUB: REPEATED COMPLAIN DAMAGE IN CAR COLOUR DURING BODY WORK AND PAINTING

With reference to above, I hereby bring to your attention and notice that my vehicle HONDA CITY pearl white colour, bearing registration no. TN02BM6572, given for service and when the car was deleivered on 22/04/2022 to my home there was a new damage on left rear door, I informed the advisor and sent the spot photo. He said next time when yur coming to showroom on that time i vl do the work on it. so on *** i have given my car for body work aftr four day i got a call for delivery . I visited showroom to take the car and at that time i have spoted there was a slpit of the paint and painr over flow . I informed the Body Shop Manager Mr. Govindraj but he dint take any steps and not even given proper response. Hence he dont have any words for his mistakes. Earlier also, I had the same problem of colour change and damage made inside showroom but i was convinced by the staffs that it will rectified next time for more than 4 times.

In this case I went to reception and i have asked someone needs to talk with me about this issue. Then the receptionist informed General Manager.

I was very much DISAPPOINTED and got FRUSTRATED to hear words from your General Manager since he was too lethojic.

Words of your General Manager (Vinoth )

1. He asked me to “take the car service work with some other dealer”.

2. “100% painting matching is not possible” said by General Manager of manasarovoor honda porur.

3. “if am not happy then this is not the right place for you “ which means he dont want me to come for service. I dint ever expect this type of reply from a General Manager of manasarovoor honda porur. Because a dealership need to make the customer happy not to hurt the customer by words.

I request to give a email confirmation by your General manager that its not possible to provide pearl white color For my car and I request not sell pearl white honda since honda dealership was unable to provide the same color .

My humble request i want someone who is HIGHER than General manager needs to contact me regarding this issue. From the date of purchase of my honda city from manasarovor honda porur i have never visited anyother service center except manasarovor honda porur for general service and body but Your General manager recomand me to switch some with some other dealer. I dont know why?

Regards
Gajendran Ayyavu