Honda — Serious Matter: Risking My Life: Company is refusing to replace Faulty Steering Assembly Rack Car under warranty

Address:

Chandigarh

Hello
I owe a Honda amaze car, my location is Chandigarh. I was sold anytime warranty by one of Honda's Service manager at courtesy Honda Chandigarh.

After few days there was some issue in my steering rack.

I dropped the car at dealership to get this checked and resolved.

But in response they told me that your rack boot has one plastic tie knot over it. So you got that repaired from outside.

I requested them that please check my service and body shop records my car has visited only authorized dealers of Honda for all works and services. And I am unaware about any sort of such repair.

I also asked them that you recently sold me warranty so i m sure you guys must have checked/scanned my car at length, than after you have issued warranty.

Later on i escalated the matter to Mr. Amit Jain the Authorized Person from Honda Cars India.

He described the same story as you got tie on rubber. I told him at length that i m unware of same and i never get my car repaired outside dealerships.
But he said we cannot change your cars Steering Assembly rack

And i also asked them please explain me what kind of repair has been performed in my car. He didn't answer it and said that we cannot answer and our dealer courtesy Honda wont also tell u on that. And we wont help you.

i again requested please send your technical team get this part checked in detail and answer what repairs have been made as i m sure never got it repaired.

Mr. Amit Jain didn't agree on that also and said you keep on saying, requesting its final. You may go anywhere.

I m risking my life due to this Faulty Part everyday.

And Honda dealer and Company is also lacking in services, Allegation put on me with out logical answer and reason. Risking my life too.

I request your team to intervene On Urgent and needful basis.

Harassment created by Honda to me since 1 and half month. In this course my Grandmother got Badly ill So i couldn't even avoided driving my car in faulty condition of it.

Please contact me for further reply query at thakur.[protected]@gmail.com