Honda — Service center

Address:

O.P. Jindal Global University, Sonipat Narela Road, Sonipat

I had met with an accident and called up service centre to pick up my Honda Amaze car . it was 15 minutes 6 when I reached the service centre for giving my care for necessary inspection and repairs under insurance claim settlement.
i was told since office time is over, the car will not be taken handover and checks. However, the person meeting at first instance had taken the keys form me and after much difficulty i was able to receiving of my car.
This was on Wednesday and now after 48 hours i have been told by Honda service center ( Malwa Honda, Sonipat) that car keys are nowhere to find and they are not taking ownership for checking the car also.

I wanted to know few answers:
1. Was it my fault if i met with an life saving accident and i couldn't reach service centre in office hours?
2. Wasn't it the responsibility of GM service whom we met to make sure that car is taken care and received properly whereas he is giving excuse that its beyond office hours and i cant help
3. Who shall be held responsible for loss of my original car keys.

we are also working in reputed organisations and this was clearly the case of no responsible and lack of empathy towards the customer.

Looking forward for an responsible reply and suitable action for the same.

Regards,
Vipul Dhawan
+91-[protected]
Owner
Honda Amaze Sx diesel
(Reg No HR10Y9177)