Honda — Unprofessional Behavior from authorised service center

Address:

Motera Ahmedabad

Dear Sir,

I have been using Honda City for more than 5 years having registration no. GJ 03 HK 6195. I have been using the service center of Cartec Honda - Naroda ( Ahmedabad) for quite some time.
After getting my serviced i receive call from them asking about overall experience, though i have not had great experience ever but at the same time i had not bad experience also. They expect that i should rate them 9 or 10 and they also pursue me to give same rating if a call is being received directly from company. Without much of hesitation i had been doing this.
But last time i had very horrible experience on no. of fronts and when i received the call from them about service experience, they simple disappeared. No call from senior or from any other responsible person to understand my problem since it was first time i had such horrific experience.
Is it something that such calls or after service formality is only to get good rating and not to attend and address when we have been passing some genuinely bad experience.
Pls look into this.