Honda — Worst Honda car Experience

Address:

North West Delhi.

I am writing to express my dissatisfaction with Honda car sales.i am being fooled and misguided by Honda cars India while purchasing Honda Amaze Registration Number (DL 8C AV 9103).

I purchased Honda Amaze in December 2018 from Courtesy Honda Delhi ( Lally Automobiles Pvt Ltd, No A3, Wazirpur Industrial Area, Block B).

At the time of Purchase an Agent name Vikas Jha working in courtesy honda committed to give me 5 year warranty or 3 free service of Car which was the scheme put up by Honda in December 2018.and I opted for 5 years warranty (Banners were all there in Showroom and same has been advertised by Radio channels).

After few months I got a call from CRM honda to extend my warranty to 5 years which I told them is of 5 years only but they said System is showing 3 years only.so out of curiosity.I again contacted this person and he assured me that "Sir this is a Honda Scheme and 5 years warranty is by default and I have taken care of it .you don't have to worry."
Being an established brand I trusted Honda and sales agent words and went home without questioning which was my biggest mistake.

Again I went for car service and I put up the same question to him and he misguided me everytime with false commitments and told me "I have updated it in backend system and you can call and ask in one month if its updated or not "

Now recently when I went to ask him again, he completely refused what he said and asked if I have any proofs? as its not written anywhere in your invoice that we have given you 5 year warranty for the same and lied in front of me and GM Mr Amit of Courtsey Honda.
While having word with Amit, he told me that they have encashed me discount for the same in December 2018 but I was told in 2018 that this is year end discount .

where is it written in your policy and in my invoice that 5 year warranty has been be encashed?

because I was portrayed opposite of that and was told to get Special year ending Discounts and Sales Agent Vikas Jha and Mridul chauhan misguided me and my family.
I never said to encash me discount instead of 5 year Warranty and I am being fooled by Honda car company clearly.

Also with nearly 2 years of Experience i have faced following issues in my car which are blunders.

1) The car stopped in middle of road twice(in 2019 and 2021) having Fuel Tank problem and Fuel Guage Adjustments (Please refer to attached invoice).
( I am not sure if you understand what it feels like when your new car stops in middle of road and specially having your family with you.)

2) Jumping rod was lubrication was done after 1 year as I was facing issues with steering sound on edges and bumpy roads.(Please Refer to attached invoice).

3) Pick Up issues

With trust to Honda car India i give my car for the service on time and have also availed Honda Car Road side assistance but i think its a matter of just money making for the company.

I am attaching my car invoice and other necessary Documents for the reference.
1) car invoice
2) Fuel Tank Changes
3) Lubrication Issues
4) Fuel Guage Adjustments .

Also Do refer to the attached videos in Goggle Drive link on what customers has to deal with when car stops in middle of road.

https://drive.google.com/drive/u/0/folders/10aYxuAKcNOtttQJsk1xlquL3OpIiKxVo

With profound dissatisfaction i can say this is the worst car experience that I have faced and I would not recommend any one to go and purchase Honda car.

Please Escalte my matter to highest Authorities and i think a strict action should be taken against these kind of sales executives and if you are unable to justify this, Unfortunately I will be bound to lodge a complaint to Consumer Court regarding misguided policies and would be putting my experience on social Platforms to make users aware of this misguidance and how badly we are fooled by Honda.

Hoping to get a reply soon from Honda if you really care for your customers.