Hongkong & Shanghai Banking Corporation [Hsbc] — cibil record not update by bank

Address:121006

My old credit number - [protected]
Our mail ref. No. [protected] with bank regarding this card. I have use a credit hsbc bank after some time i have surrender this card then paid some amount but some balance amount is shown in cibil record then contact with bank he suggest me balance amount is submit then your account is cibil record is zero so i made a payment hsbc bank for zeroization in cibil records. After this bank no response & many request via mail & phone banking no response from bank side. Plz resolve this matter.
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    Hongkong & Shanghai Banking Corporation [HSBC] Phone
    +91 22 6680 0001
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