Hongkong & Shanghai Banking Corporation [Hsbc] — customer service, home loan, false promises

Address:

Gurgaon, Haryana, 122018

Hsbc india is the worst bank in india. My friend is having a horrible experience with hsbc right now. You guys have no clue what customer service is, your people lie, promise to call back and never call back. Your departments don’t talk to each other and a problem has to be explained multiple times to multiple people. Your people in gurgaon branch are terrible. They promise something and then don’t act on it, even if you give a written request, forget a verbal one. If you ask for a call recording, they cant give you that. Your people are not ready to believe the customer when the customer says they did not receive a call. For the same issue 4 different people will tell you 4 different procedures and 4 different timelines. If you don’t value your customers why keep the bank open??