Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc credit card disputed transaction - no proper resolution

Address:

Thane, Maharashtra, 401203

Below is my email to hsbc nodal officer which still not resolved.

Dear prashanti,

This is with reference to several complaints raised earlier regarding disputed transactions on my hsbc credit card.

I am writing this mail regarding disputed transactions of inr 30000 happened on my hsbc credit card number [protected].
On 6th nov 2015 when i was on the way to office my wallet is stolen which had hsbc credit and debit card. I realize it and immediately tried to block the cards. The hsbc credit card block process took to much time and during that time above transactions happened.

Hsbc bank card block process is not quick and smooth because it ask for several security questions and put customer in trouble.

I want to know how these transactions happened since i got chip based at end of the october 2015 and also want to know what investigations hsbc has done who made me liable to pay these disputed transactions amount.

While selling card to me hsbc told me it is protected with fraudulent transaction insurance but when i called hsbc executive she told me we will not file insurance claim.
Hsbc as financial entity can do investigate what happened in this matter and can check necessary cctv footage for finding frauds.

I am honest and good customer of hsbc since 2013 and always made payments towards my card and loans and never defaulted. Please check my track record at hsbc and in cibil also. But these transactions amount is now compounded to inr 48200 which is very big amount to me. I am not liable to pay this amount because i have not done these transactions.

I have communicated with hsbc executives several times but didn't got resolution. Please provide solution to me i have suffered a lot in this process.

I have also attached police fir to this mail.

Regards
Vijay khambe