Hongkong & Shanghai Banking Corporation [Hsbc] — nobody contacted me after promising transactions will be converted into emi s

Address:

Raigad, Maharashtra, 410218

I hold a credit card from hsbc and this is a new credit card added. I already use credit cards from other banks like sbi, hdfc, induslnd etc. While offering the hsbc credit card I was said you will get an option of easy emis on ur card. I made a transaction of around 30k on my HSBC credit card and then I am not able to convert into emi.. when contacted the customer service they say I do not have that option in my card... easy emi conversion is any basic bank offering any customer even with basic limits.. else why wud anyone go for credit cards???

Then I posted a complaint with customer forum and I recd a call from hsbc that the transactions wud be converted into emis and they apologize to me..now I have been continuously making reminders on this issue.

And this is almost a month and my next bill date is 3rd December and my transactions are not yet converted into emi's.
I want these converted into emi's as soon as possible as promised to me by hsbc.
And if not converted into emi's them I am not going to pay any Bill's for the credit card. And I wont be responsible for this or any interests or any charges then applied towards the card.

This is almost a month I have been waiting for your replies and making reminders for the transactions to get converted into emi's. Are you guys testing your customers patience?
Super poor customer service from HSBC.

I want an immediate action to be taken on this issue else I am bound to register case against your bank.

Regards
Divya Menon.