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[Resolved]  Horlicks — Damaged refill pack of Horlicks

Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had purchased four Horlick refill pack (2 chocolate 2 plain) from Food Bazaar at Hub mall, Goregaon East Mumbai, as I do every month along with my other groceries. On opening one of the plain Horlick refill pack I found the refill pack was torn from the side &the contents (Horlicks Powder) from inside was stuck to the walls of the box. There was lot of spillage &amp; wastage. On 4th of April I went back to Food Bazaar requesting for a change of refill pack. The person in charge said he could not help me as I did not have the purchase receipt. I told him that I was a regular customer at this store &amp; he could check my card no: 9401 1538 1484 6500. He did not entertain my request at all. He only took my mobile no &amp; said they would contact me, which they did not do till now. I am surprised at this attitude as I am a regular customer of this store since 2009 The cost of this refill pack is Rs. 334 -/- which is very steep for me to take this loss. I would like to sort this issue at the earliest &amp; follow up with the concerned suppliers for a new refill pack Thanks & regards Fabian D'Costa
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

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Dear Fabian,

Hi, this is Priya from Future Group.We would like to learn more on the issue and investigate on the same, write to us at [protected]@futuregroup.in with your contact details . Our team shall resolve the matter at to your satisfaction.

Regards,
Priya.
Future Group.

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    Horlicks India
    Customer Care Service
    Customer satisfaction rating
    33%
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    48
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    Horlicks India Phone
    +91 80 0442 0168
    Horlicks India Address
    Central Quality GSK Consumer Services, Gurgaon, Haryana, India - 122002
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