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Hotel Almaray Ernakulam — failed digital transaction

On 07/03/2018, I swiped my ATM card for a payment of Rs 520/-. After all the input I was told that the transaction has not taken place. I paid the money in cash. After few minutes my account was debited also. The hotel claims that they have not received the amount in their account. I send a mail to SBI branch, they have not done anything so far. Please advise me the further course of action.
failed digital transaction
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Mar 21, 2018
Updated by Thomas Niravath
Given a copy of mail sent to SBI Vaddasserika to SBI customer complaints
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    Ernakulam. Almaray Restaurant. Deshabhimani Juncti
    India

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