[Resolved]  Housejoy.in — smart tv led damaged during installation

Address:

Bangalore, Karnataka, 560037

My 49" sanyo led smart tv (43999 rupees inr) has been damaged by service engineer during reinstallation process, the led part is partially damaged which will cost around 36000 now. The overall process was as below-
Engineer visited my place when the tv was powered off because it has to be dismantled from table top, he came saw the tv and decided to take the tv as it was. We told there is a dedicated tv box but he kept on telling we can take it like this in his two wheeler, though we requested him several times but he was keen to take it in two wheeler.in the two wheeler ride i was holding my tv very carefully because i know it is costly stuff.in the new house when he decided to remove table top he asked for some cloth to put the led on the floor, we were unable to provide suitable item, we requested him to wait for few minutes so that something i get which may help for this work, he did not wait, instead he took one vest and kept the tv on it facing the led on the floor and this is the time when the led got damaged, after that he fixed tv on the wall mount and was about the leave, when my wife asked him to switch on the tv and to our surprise it is damaged. When we told how this thing happened, he kept on telling he did not do anything but may be tv got damaged during transportation, now his company is following him and housejoy.in directly refusing the responsibility too.
1. When he came for uninstallation tv was off, he did not even switch on it to check proper status of it.
2. Refused to box pack the tv as he was too keen to complete the work soo.
3. Continuously told me to carry the tv by myself so that later on for any mishap he can blame me easily, so uninstallation only not done for which he was requested for.
4. When removing the table top and fixing wall mount panel on the back of tv he did not keep the tv on a soft surface.
5. The tv was carried and handled by him entirely during wall mounting so it may have been damaged at that time.
6. When all this mishap completed he immediately called his supervisor and started blaming me in his mother tongue which is tamil, some of his statements i could understand that he was continuously telling that i only carried the tv from one house to another, but actually he forced me to do that.

In my room my house maid and my 6 years old kid were present, they saw everything, if any more investigation would take place their statements can be valued.

From housejoy.in end no proper investigation was done afterwards, even after two days of such sad incident they are very casual, today when we told we are taking this matter to consumer court they said do whatever you want but we can't pay you anything.

Please help us, it's my hard earned money which was invested, i work day and night for our livelihood.