[Resolved]  Housejoy.in — washing machine panel broken by housejoy guys

We called housejoy guys to repair our washing machine. First, these guys broke the back panel/cover of the machine and then they are charging atrociously for fixing the motherboard/pcb. They gave the excuse that the panel was broken from before. If you see the attached pic, one cant understand how the smaller piece stuck around with rest of the panel if it was broken from before. And now for reparing the motherboard they are atrociously charging rs1950+rs500 (Service fees)+rs441 (Gst). Who will reimburse us for the panel? Such a shoddy service from these guys. Not trustworthy at all.
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Nov 18, 2019
Complaint marked as Resolved 
HouseJoy.in customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2019
HouseJoy.in Customer Care's response
Team,

We spoke to customer and a con call was arranged. Customer claims service provider has damaged the panel, wherein service provider claims it was already a pre damage. Here customer says service provider has damaged the panel while removing the screws, wherein service provider claims there is no screws and it is a lock system. Customer even confirmed that she got a local service provider having a look. Even the local service provider might have also damaged the panel.
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[protected] is my order id but refund not received my account since 20 days mobike number [protected]
[protected]@gmail.com i am cancelling my irder on 27 septempber 2019 but refund not received my account

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