Housejoy.in — beauty services rendered on aug 26 2018

Address:

Bangalore, Karnataka, 560078

Your services are going to dogs..

1. I had a booking for aug 22nd. The beautician assigned never turned up, though she claims she cam to my apartment and went back as i didnt pick my mobile. For someone as sensible as her and house joy, if the person s really at gate and unable to speak to customer on mobile, its easier to call via security gate vs just returning back, unless of course wasting time and money comes easily to you guys or ofcousre the person wasnt at apartment at all.
I had someone calling me to check on cancelled services and for a moment i thought, house job cares. But then the person who called was more interested in selling services again vs trying to address the issue of my time wasted and your beautician lying..

2. I booked services again on au 26th, this time assigned to surya kala. The lady turned up this time and has left me burnt at 4 places on my arms (An mind it, these are burn marks with blisters.. Unlike what your beauticians will try and claim as sensitive skin,,) because of lousing waxing she did. Any attempt to tell her the wax is hot, was just countered replied by saying, she has switched it off.
I thought i had enough and asked her to provide me the name and number of supervisor at house joy. She gave me a name dhanjay and made me speak to him. He clearly is another black spot in your team. He said he will send another girl to fix issue, which shows he wsnt evening listening how can another girl fix my burns? Then he said he will look into the issue and call back, which hasnt happened. I told him i will pay for this services only after i heard back from him on what steps he is taking to fix this issue, and guess what, still nothing from him.. Maybe doing free services, lying and burning people has just become 2nd hobby for house joy.

I can be reached on [protected]@hotmail.com or [protected], should anyone sensible in house joy with customer centricity wish to speak with me.

Rachna