Address: | Mumbai City, Maharashtra | Website: | www.housejoy.in |
I had called housejoy for their deep cleaning services.
My first issue was when the time for payment came, they tried to reach me as i was out and unable to answer calls. While this was my fault, the men were extremely rude and threatened that they would stay in the apartment overnight if they aren't paid immediately.
My second issue was that they did a horrible job of actually cleaning. I went over to check the job they had done, first thing the next morning. They had done absolutely nothing that a regular sweeper would not do. Their was lots of dust under sofas and tables (That had wide enough gaps to clean), between cupboards and walls (Where there was 3-4 inch gap), one any sort of ledges (Windows, doors, switchboards), etc. Balcony was not cleaned satisfactorily. My staff was there to move a sofa so they cleaned under that otherwise that also would not have been done. My staff also asked them to clean under the mattress but they would not agree to clean anything where they had to lift a kilo extra, and when directed to clean something they would respond saying that they would get to it and not to tell them anything until they finished. Obviously by then some of these were forgotten and left unclean.
Now, after this complaint, they said they would not refund, but redo the cleaning to my satisfaction. I told them that it was an empty apartment that i was getting some work done in before renting it, so i needed to finish some of the civil work now, so to schedule the re-clean for a month later. Then when i speak to them a month later they inform that they only do a second cleaning within 14 days. They would not entertain me and that they tried to call me to inform me of this. (I was travelling a lot at this time so my phone was probably unreachable).
Basically i wasted my money on nothing.
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