[Resolved] Housejoy.in — plumbing services done on 22 jan, 2018 (job id[protected] | |||||
We called in for plumbing services. The plumber came in and worked on the repair and new fitting into the bathroom.in between that he mentioned that he has forgot to get some tools to fit the tap. Then he left at 4 pm to get the tools and returned at around 7 pm (May be he was manufacturing the tools).in our apartment rules, any kind of repair work is restricted after 6 pm and this was clearly told to the plumber. Despite that he vanished for 3 hours and didn't care to even call and inform (He definitely went to another site to close another ticket). The most pathetic and unprofessional service ever we have experienced. Even the local plumbers are better than your staff. The fun part is when he returned at 7 pm and then fitted the tap with the water on because the tank could not be closed due to our apartment rules. For some time the tap sustained, then it started leaking again and it went on to just increase with time and now we have to ask the apartment to close the connection from the tank. When my wife called again to housejoy to understand where this person was, he came back and told us "why did you complain about me". There is no joy in such kind of services and staff you maintain. Now this repair requires immediate attention and i will have to keep calling your help center and wait for help (Hope i am not charged again) for your so called professional services. This is ridiculous and irritating. Was this information helpful? | |||||
Feb 24, 2018 Complaint marked as Resolved HouseJoy.in customer support has been notified about the posted complaint. Verified Support Jan 23, 2018 HouseJoy.in Customer Care's response Hi, Thank you for contacting HouseJoy. We are sorry to hear about the trouble here and I will be happy to look into this for you. Thank you for taking the time to communicate to us why our service did not meet your expectations.We had escalated and rework done as per ticket logging. We the issue has been resolved. You may reach us on[protected] AM to 8 PM or email us at [protected]@housejoy.in For any complaint or enquiry. We will be happy to help. Thank you, Housejoy Customer Services. | |||||
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