[Resolved] Hp — canceled my order without my consent

Nikhil Padole

from Pune, Maharashtra

Website:

hp.com

Recently i placed an order for hp ki04 on hp.com. My order no is[protected] i payed for it using my credit card. Then on next day i saw my order status was "abandoned" and i haven't canceled that order. When i asked about to their representative they told me my payment was unsuccessful but i have got the mail that says my order is confirmed and my payment was successful. And on today morning i also got a message stating that my order is ready for shipping. I don't know how they are playing with my order.

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Jan 16, 2020

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HP India Customer Care's response Hey Nikhil,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case. You'll be contacted by our support team.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support