Hp — Case id [protected] still not resolved from 4 months

Dear sir/madam
My name is Jatin Harisinghani, I am from Mumbai, India. I bought a laptop of HP model-15t-dw200 CTO, Serial no. CND0380G3G on 14th Oct'20 which carries 1 year global warranty, on 1st Jun'21 my screen started acting up which in clear words bubbles started appearing on my screen and due to which I was not able to use my laptop for which I contacted HP India and they assigned an engineer visit who visited on 11 Jun'21, also the engineer saw the issue in person and he requested HP for replacement of screen for which they agreed, but after some days I got a call from service team that the screen is not available in India. So I have to contact parent company USA for the same and I wondered that how the screen is not available with the service team in India. But didn't wanted to waste my time and as I had global warranty so I mailed it to CSS team after which they assigned me service head Ms Kavita Routel by this time almost month of June was over, I called everyday to HP regarding update for the screen due to which I was not able to study, after three months of my hustle and struggle on 2nd Aug'21 I got a call from HP that my part is finally delivered and an engineer will visit and replace it, but when the engineer visited on 3rd Aug'21 we got to know that the screen was different which cannot be installed in my laptop and I contacted HP for the same and then they told me SORRY SIR but now we can't help you as the screen is not available in India, so I asked them to replace my laptop as its already been 3 months which they didn't and told me that HP India can't help and you can contact parent company. I ASKED THEM IF YOU WERE NOT ABLE TO HELP ME WHY DID YOU WATED MY 3MONTHS OF EDUCATION and in answer their language was very pathetic, harsh and not acceptable. After which I wrote a mail to CEO’s team and due to that I got a call from HP India management team on 23rd August’21 and informed that they surely resolve my case as soon as possible and they will give a final update on 26th August’21 I.e Thursday but from morning I sent 5 mails to HP India Management team but still they haven’t replied my mails and neither they have called me for an update. I request you to please help with the same and also help to get my laptop replaced as soon as possible
Sir, I had a very bad experience from the service team as well as HP India management team. I request to Honorable CEO to please help me for the same at your earliest.
Case id- [protected]
Sir, I have a full trust on your justice.
Your early reply will be really appreciated.
Thanking You!