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[Resolved]  Hp — complaint regarding non payment of refund amount on laptop order

I ordered a hp laptop model no. 15s du2058tu online on 31/7/20. {Order no. [protected]}. Ipaid an amount of Rs 35, 639/- through debit card payment after checking & confirming my location delivery using pincode status. I was assured the delivery with in 9 working days. When I was following the status regularly, it was showed dispatched and shipped with no further updation. So On 5th Aug 2020, I personally called in hp helpline number[protected] and HP representative informed me that the order got automatically cancelled on 3/8/20. I was guaranteed the refunding of my amount with in 3 to 5 working days. But the amount was not remitted. Hence I again contacted on helpline no[protected], I was told by the HP representative that they will inform the VENDOR and the amount will be remitted with in 48 hours if the VENDOR initiate the remittance with in 24 hours. I have tried to contact HP people many times through WhatsApp messages(no reply received) and multiple emails in in.[protected]@hp.com, in.[protected]@hp.com, [protected]@hp.com, [protected]@hp.com, kalven.[protected]@hp.com etcetc. I am only receiving AUTO GENERATED reply/Emails all the time asking me to wait for 48hrs {thrice}. My second LAST call was on Saturday by around 4.05pm, and the hp representative told me they have already initiated refund procedures on Aug 15th 2020, and in 5 to 7 days money will be Remitted, (ie 5 to 7 days from 15th Aug) And They Gave me an Email I'd kalven.[protected]@hp.com and told Only He Can Help me in this matter. So I sent email to dis mail I'd. But it is showing that receiver is unable to accept emails. And I contacted today also in helpline no [protected].Niw they again asking me to wait for another 7 to 10days. Like realyyyyy. Its Been 22 Days already. Till now my money is not remitted and those people r asking me to wait for another 10 days. So I request you people to help me in this matter. Please kindly do something.
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Sep 17, 2020
Complaint marked as Resolved 
I got my refund today. Thank u.
Aug 25, 2020

Complaint Status

HP India customer support has been notified about the posted complaint.
Aug 25, 2020
Updated by Devaravind
My Problem not Got Resolved till now 25/8/2020
Aug 28, 2020
Updated by Devaravind
Got Your mail. Thank u for your support. As per Your mail HP company representative must have been contacted me by now. But there is no respond from them. How many more days should I wait???????? Its been 25 days. Till now they have not remitted my Refund
Sep 08, 2020
Updated by Devaravind
Sir/madam
Any update regarding my complaint?????
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