Hp — fake i5 laptop

shzb

from Meerut, Uttar Pradesh

Address:

U28/A Dlf phase 3, sector 24, 122022

I purchased a laptop 5 months back with model no. 15 - da1030tu
Product number:5pc90pa
Product serial:cnd8422z5w
This is the fake laptop with i5 tag on it as it's slow as hell. I complained about this to hp and told them to sent technician to me. But rather sending him they want me to perform certain steps, which i did and i sent relevant reports to the asked email.
Later today on 18 dec 12:44 i got a call from supervisor raghav sachdeva from hp and he told me just to repeat restoring and recovering. I said no to do again as i already uploaded data back to it.in this he start shouting on me which isn't what hp taught him during training and said to me do whatever you want against me.
So hp i need one thing from you guys to refund my laptop. I don't want to or going to buy hp product again.

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HP India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HP India Customer Care's response Hey Shuaib,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case. You'll be contacted by our support team. I'll continue to track this one for you.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

Dec 18, 2019

Updated by shzb I want a REFUND