Hp — For accidental damage approval company is making me fool

Ripan Sohal

Website:

www.hp.in

I have accidental damage protection included in hp care pack registered on my laptop according to their policy we can claim apd once per 12 months of purchase of device but i have 3 year care pack now its 13 months of my laptop purchase and my laptop accidentally got damage and i raised complaint in hp and hp checked all things and at last ithey responded me that company rejected case as adp is only for one time approval.i want my laptop repaired under policy as i paid high ammount for care pack.i want my laptop repaired.

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HP India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2020

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number and HP unit's serial number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Aug 06, 2020

Updated by Ripan Sohal do i have to include brackets around protected in mail hpsupport.[protected]@hp.com

Aug 06, 2020

Updated by Ripan Sohal my serial no. is 5cd920bg13 .