[Resolved] Hp — Hardware warranty issue

Indusaikumar

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500010
Website:	hp

I have brought a hp deskjet ink advantage 3830 all in one series printer on[protected] it has been just 3 months and it started showing paper jam error when contacted the hp service center. Person from service center came and told paper feeder motor belt was damaged and will not cover under warranty i have to pay 800. So may i know warranty of 1 year is given for which hardware parts?
Case number: bjhy0596-01
Product serial number: cn6612j3fn

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Jan 28, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

HP India Customer Care's response Hi, Thank you for choosing HP and addressing your concern to us. I sincerely regret the inconvenience caused to you. I have escalated your case and a responsible personnel will contact you on priority basis. Thank you.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.