Hp — hp laptop care pack

Address:New Delhi, Delhi, 110092
Website:redemptionsupport.com

I bought a hp-ba028ax model laptop on 22 may 2017 from sky solutions private laxmi nagar new delhi for 36000. Alongwith this laptop i took a carepack to extend its warranty for two additional years.. But the product was faulty and it was replaced under doa.. I took a new version, hp 15au620tx on 11 june from the same retailer.. And i requested hp to transfer my carepack to my new laptop.. The carepack was transferred to my new laptop but on the link provided it was showing that the regular warranty is valid upto 30 april 2018 and carepack warranty upto april 2020 while it should have been by 10 june 2018 and 10 june 2020 because i purchased it on 10 june 2017. When i enquired hp about the same i was told that it is valid upto 30 april because the retailer purchased it on 1st may 2017.. Somehow i was not satisfied and i asked them that give me this in written and they extended the warranty upto 21 may 2018 and extended warranty is still upto 30 april 2020, when i asked the about it the said the warranty will only start from the date of purchase of old laptop.. And extended warranty will be by 30 april 2020 only beacause the retailer purchased it on 1 may 2017.. Please look into this because if i have purchased something on 11 june 2017 then it should be valid by 10 june 2018... Thnx...
+1 photos
Was this information helpful?
No (0)
Yes (0)
HP India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information