I have connected with HP support both on WhatsApp and over email multiple times and my Case id - [protected]. I have done everything that was suggested by there team. The issue started i think six months back. Initially i did not even realize that this is some issue. And i neglected it. Then i think in feb i connect HP customer support on whatsapp after recommendation by one of my friend. I connected with them so they did some test which came out normal. So again i did not took it so seriously that my be there was some issue with my internet.
But then it happened and i connected with them again so they again has same question and resolution. So later they said that they might have to do more setting which will take time so as i was busy in work i asked them that i wlill connect again. So i did and then followed whatever they said to do . But after few days i face the same issue again. And now i started realizing that the issue is happening more frequently that mean that whatever issue my laptop had it has worsen. So i again connected with HP now they send it to there higher team. They called me and asked the same question etc i sent them all screenshots and videos as they requested.
I also checked the issue at different location and using different internet but it still happened. To be more specific about the issue here are the details. So the issue is like I am working normally using internet and then suddenly the internet connection is gone. There is no network showing in the panel i try to reconnect but it shows no network then eventually i restart my system and voila I have my internet back to normally. So this is the issue. And this would happen any time at any point in time. No specific reason but to sort it out i have to restart/ or shut down and again start the system.
My laptop is still in warranty but I am not getting any help from HP customer support team. After doing all the updates, reinstalling of driver, reinstalling of windows, WIFI test and sharing multiple videos telling about what is the issue actually about, on request of HP team, the issue has started occurring more frequently.
Every time I connect all they say we will try to resolve your issue and now from past 3 days I have not heard back from any one. They have my case id they have my number my mails everything. But no benefit. So here I have a big question and that is if HP customer support team is actually willing to resolve the issue or not?
Here I have humble request to please replace my laptop which is in warranty and its is been almost 6 month now i think but i have not found any help or resolution till date. My warranty will expire on 30th nov and i am afraid that they ll keep on saying same thing but will not help me but eventually my warranty will get expired.
I have also attached all screenshot of test, diagnosis that i did on there request along with video about issue and how i have to restart to get back the internet. Along with recent mails Sorry i don't have previous conversations of HP WhatsApp but certainly it must be in my case id.
I hope i will find a solution here because i just started my business and bought this laptop with full payment with my hard earned money. But then facing such issue from new laptop leaves me stressful. Please help in resolving the same.
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