HP India — 2 months and case not resolved

Address:

Gurgaon, Haryana, 122002

Hi Team,

I registered first case on 2nd feb. Case was for ADP claim. Only few parts were replaced after 1 month. Back cover and the upper cover (keyboard) was not replaced as the endd said ADP do not cover scratches and dents. Even the dent is big enuf that laptop can not be closed properly and the speaker side is lifted upwards. After replacement there was HDD faliure. I called up customer service team amd they said they need close this case and then open a new case. I did the same. I opened a new case after 2 days of the closure of prior case.
They sent me HGST HDD which i did not accepted as, at the time of buying the product it was mentioned that there will be WD HDD and should be replaced by same.
The service team head Mr.Amit dogra and senior Kapil bluntly said that they can not provide me a WD HDD and we are closing the case. I was compromised and went for HGST HDD. Then i ordered a recovery disc and the disc was faulty. Even a engineer visited my place and after diagnoses he confirmed the disc is faulty and left.