HP India — About warranty claim

Address:New No.11,Old.3A, &, Dr B Narasimhan Rd, opp. Bharathiraja hospital, beside AGS Cinemas, T. Nagar, Chennai, Tamil Nadu 600017

I purchased a HyperX mouse in amazon on 27.07.2021 which has 2 years warranty. I am having some issues in the mouse which is under warranty. So I contacted HP since HyperX is aquired by HP. They gave me details of skypro technologies to go claim warranty there. I got a case raised for warranty replacement online with hp support. But skypro technologies said that they don't need that, they will raise it again by themselves. I submitted my mouse on 21.11.2022 even after knowing poor service of them since this is the only service center for HP in chennai. You can check the reviews of them from maps which will be very poor and the numbers they provided won't work. I tried calling them to multiple numbers and finally someone accidentally picked up the phone after 20 days. I asked them about the status because they said only 10 days when I submitted the mouse. They were saying reasons that they had issue with website so they are yet to submit the warranty claim and asked 10 more days. Then nobody is picking up the calls and even if they pick sometime they don't provide the status of replacement and cut the call inbetween. I tried contacting customer care again, they were saying the same thing again and again that they will arrange a call with skypro technologies. I haven't got any response afterwards. It has been almost 3 months now. I am not even sure that they will give my mouse back.
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HP India customer support has been notified about the posted complaint.
Feb 03, 2023
Updated by Ghøst
I again got a call from customer care that they will arrange a call with service centre. Still I didn't get any calls regarding my mouse warranty claim status.
Feb 17, 2023
Updated by Ghøst
I contacted the service center again on 11/02/2023 and they said they will look into the status and get back. And they didn't call me back. They did the same thing earlier also.
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