HP India — Accidental Damage Protection Scheme

Address:

Tiruchirappalli, Tamil Nadu

I am Dr. A. Nithya Devi and my husband has purchased a HP laptop from Malaysia by Dec 2013 Serial No. 5CD3521CTX AND MODEL NO. 14n222TX. I was a Professor involved in both teaching and research. It was much useful and the product quality is also too good. Recently by Jan, 2015, the laptop got spilled from my table along with my laptop bag and it got broken in the left side edge.I contacted the authorized service centre in Tiruchirappalli, Tamil Nadu, India where i am residing (EnsureSupport Services India Ltd, Tiruchirappalli). they are informing me that the topcover has to be replaced and it will cost around Rs. 6000/- and If i purchased the laptop from India, then only the repair and replacement will be covered under accidental damage cover. I got shocked I didnt expect this type of answer from a well known company like Hp. They are having sales centre all over the world and if the customers are genuinely asking for the protection schemes, they blindly telling such a silly reason. Is it our fault to purchase Hp laptop outside India, i.e., from Malaysia, a korean made laptop? This is really disgusting...