HP India — ADP claim for HP 15-r033tx Notebook PC

Address:	600117
Website:	www8.hp.com/in/en/home.html

I have accidentally spilled water over my laptop and it is not booting up since then. Since my laptop is covered under ADP, I have raised a case [protected] on 9th March for claim.

A person came up for inspection and gave his report. I got an email from ishwariya.[protected]@ensureservices.in on 17th March asking for my invoice. I shared my invoice (Since I brought my laptop online via Amazon.in during "HP Diwali Offer" in 2014, the invoice doesn't have product serial number. I used the same invoice for ADP registration and HP accepted it). I got an email on 23rd March stating that my case was closed stating "customer not provided proper invoice".

I opened another case [protected] on 23rd March, asking for reason. Again the same process started, a person came up for inspection, received an email from chennai.[protected]@voltatechsolutions.com asking for invoice, I provided the same invoice. I got an email on 4th April stating that my case was closed stating "customer not provided proper invoice".

On 5th April, I have raised another case [protected] for the same issue.

Please note that, I have provide the same invoice (which doesn't have the serial number) and paid extra money for ADP. Below is the email I got from HP. If HP can approve ADP based on that invoice, why can't it respect the contract when a claim was requested? I need an answer.

"
Redemption code: 8338911
Notebook Part/Model no: HP 15-r033TX Notebook PC
Notebook Serial No: CND4320G9G

This is with reference to your registration under HP Bend the Rules offer, we would like to update that we have received your claim documents on 15-November-2014 through Online process, and same is approved for Additional 2 year Onsite Warranty + BMS 12 movie tickets + Myntra Gift Card + 1 year MIS + Additional 2 year ADP on your notebook."